1. Introduction
Spray Foam Removal UK (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what personal data we collect when you use our website at https://sprayfoamremoval-uk.co.uk (the “Site”), how we use it, who we share it with, how long we keep it, and the rights you have.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
2. Who We Are (Data Controller)
The data controller responsible for your personal data is:
Spray Foam Removal UK Email: support@sprayfoamremoval-uk.co.uk Telephone: 07846 196539
3. The Personal Data We Collect
When you use our free online estimate tool, contact form, or contact us by phone or email, we may collect:
- Identity and contact data: your name, email address and telephone number.
- Property data: your property postcode, property type, whether you are the homeowner, the type of spray foam present, and any photographs of your loft or roof space that you choose to upload.
- Enquiry content: any further information or messages you send us.
When you simply browse the Site, we may also collect:
- Technical and usage data: your IP address, browser type and version, device information, approximate location, the pages you visit and how you interact with the Site. This is collected through cookies and similar technologies, including Google Tag Manager and any analytics or advertising tags deployed through it (see section 8).
We do not intentionally collect special category data. Please do not send us sensitive personal information unless we specifically ask for it.
4. How and Why We Use Your Data (Lawful Bases)
| Purpose | Lawful basis |
| To respond to your enquiry and prepare an indicative estimate | Steps taken at your request prior to entering a contract; our legitimate interests in responding to enquiries |
| To connect you with approved specialist contractors so they can quote for your works | Consent (given when you submit your enquiry knowing it will be passed to contractors); legitimate interests |
| To communicate with you about your enquiry and provide supporting documentation | Legitimate interests; performance of/steps towards a contract |
| To send you marketing about our services (where you have not opted out) | Consent, or legitimate interests where permitted by PECR |
| To maintain the security and proper functioning of the Site | Legitimate interests |
| To analyse Site usage and improve our services | Consent (for non-essential cookies); legitimate interests |
| To comply with legal obligations | Legal obligation |
Where we rely on consent, you may withdraw it at any time (see section 9). Where we rely on legitimate interests, we have assessed that those interests are not overridden by your rights.
5. Sharing Your Data with Contractors
This is central to how our service works. When you submit an enquiry or estimate request, we may share your identity, contact and property data — including any photographs you upload — with one or more approved, independent specialist contractors in our network so that they can contact you and provide a quotation.
- Those contractors are independent third parties and act as separate data controllers in respect of the data they receive.
- Once your data is shared, the contractor’s own privacy policy will govern how they use it.
- Any contract for works is formed directly between you and the contractor.
If you do not want your details shared with contractors, please do not submit an enquiry; contact us by phone instead and tell us your preference.
6. Other Parties We Share Data With
We may also share personal data with:
- Service providers who help us run our business and Site (for example website hosting, IT support, email, form and analytics providers), who act on our instructions under appropriate data protection terms;
- Professional advisers such as accountants and lawyers, where necessary;
- Authorities, regulators or law enforcement, where required by law or to protect our legal rights; and
- A buyer or successor, in connection with a sale, merger or reorganisation of our business.
We do not sell, rent or trade your personal data.
7. International Transfers
Some of our service providers (for example Google) may process data outside the UK. Where this happens, we take steps to ensure your data is protected by an appropriate safeguard recognised under UK data protection law, such as an adequacy decision or the International Data Transfer Agreement / Addendum.
8. Cookies and Tracking
Our Site uses cookies and similar technologies. These include:
- Strictly necessary cookies needed for the Site to function;
- Analytics and performance cookies (for example via Google Tag Manager / Google Analytics) that help us understand how the Site is used; and
- Marketing cookies that may be used to measure and improve advertising.
Non-essential cookies are only set with your consent. You can manage your preferences through our cookie banner (where available) and through your browser settings. Disabling some cookies may affect how the Site works. For full details, please see our Cookie Policy.
9. Your Rights
Under UK data protection law you have the right to:
- Access a copy of the personal data we hold about you;
- Have inaccurate or incomplete data corrected;
- Request erasure of your data in certain circumstances;
- Restrict or object to certain processing, including direct marketing;
- Request portability of data you have provided to us; and
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, contact us at support@sprayfoamremoval-uk.co.uk. We will respond within the timescales required by law (normally one month).
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at https://ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first.
10. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes set out in this policy, including to deal with your enquiry, to meet our legal, accounting and regulatory obligations, and to handle any disputes. Where data is no longer needed, we securely delete or anonymise it. Enquiry data not converted into work is typically retained for [e.g. 12–24 months — confirm your retention period] unless you ask us to delete it sooner.
11. Security
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including SSL encryption of our Site. However, no transmission of data over the internet can be guaranteed to be completely secure.
12. Children
Our Site and services are intended for adults and are not directed at children under 18. We do not knowingly collect data from children. If you believe we have done so, please contact us and we will delete it.
13. Third-Party Websites
The Site may link to third-party websites (including contractors’ sites and social media). We are not responsible for their privacy practices, and we encourage you to read their policies before sharing your data.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted here with the “Last updated” date. Please check back periodically.
15. Contact Us
For any questions about this Privacy Policy or how we handle your data:
Spray Foam Removal UK Email: support@sprayfoamremoval-uk.co.uk Telephone: 07846 196539